1. Are RUBA products truly safe for sensitive skin?
Each one of our products is formulated with sensitive skin in mind and the strictest safety standards. Every product is clinically tested to ensure maximum skin compatibility and minimal irritation risk. We always recommend a patch test before using a product, to avoid unwanted side effects.
2. Are all RUBA product lines officially licensed?
Yes, all RUBA products are Halal certified and BPOM registered.
3. What are the main active ingredients in the RUBA formula?
Find more complete information about our active ingredients on the product page of your choice.
4. Can I see how to use the products before purchasing?
Absolutely. We recommend joining our Live Shopping sessions or visiting our social media pages on Instagram and TikTok
We support various payment methods provided by our marketplace platforms, ranging from bank transfers and credit cards to e-wallets.
2. Can I change or cancel my order?
Changes or cancellations can be made if the order has not yet been processed. Please contact us immediately after placing your order if you need to make adjustments.
3. How will I know if my order has been confirmed?
Check through each e-commerce application
4. Is Cash on Delivery (COD) available?
COD is not available.
5. What should I do if I encounter issues during the payment process?
If you experience technical difficulties, you can contact the customer support of the respective marketplace platform or reach out to our team for further guidance.
Shipping
1. Where does RUBA ship to?
We currently ship throughout Indonesia. For international shipping inquiries, please contact us directly.
2. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping service selected. We are committed to processing every order quickly for your convenience.
3. Does RUBA offer free shipping?
Yes, available through a selection of ecommerce platforms
4. How can I track my shipment?
Once your order has shipped, you can monitor your package in real-time directly through the marketplace app (Shopee, TikTok Shop, or Tokopedia) under the "Track Order" section.
5. What should I do if my package arrives damaged?
Please contact us via the marketplace chat feature within 24 hours of receiving your package. Please include photos as proof so we can assist you immediately.
Contact us
1. What are RUBA’s customer service operating hours?
Our team is available Monday–Friday, 9:00 AM–5:00 PM WIB, to ensure every inquiry is answered quickly and accurately.
2. Where can I send suggestions or feedback for RUBA?
We are very open to your feedback as we strive to maintain the high quality of our products. You can send us a message via our official email or social media channels.
3. How long does it take for RUBA to respond?
We aim to respond within a maximum of 24 hours on business days.
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